On this page are details of how you can get in touch with our hospitals
If you need to get in touch with Aintree University Hospital, the Royal Liverpool Hospital, Broadgreen Hospital or the Liverpool University Dental Hospital, you can do so below...
The Trust has one switchboard for calls relating to any of our services:
0151 525 5980
Trust Headquarters, Executive Offices
Aintree University Hospital NHS Foundation Trust
Contacting Aintree about your appointment or treatment
If you are a patient in the care of one of our departments, you should be provided with appropriate contact numbers to enquire about your appointments.
If you haven't got a contact name and telephone number for the person or department you need to contact, please call the switchboard.
Complaints, Comments and Concerns
Speak to our Patient Advice and Complaints Team either by visiting the helpdesk located near to the main entrance of the hospital or by calling 0151 529 3287/2400.
Further information about our Patient Advice and Complaints Team can be found here
Before contacting us, check the following options to make sure you're in the right place:
Our switchboard number is 0151 706 2000.
Our appointment line is 0151 706 5555 or you can click here to change it.
If you have a complaint or concern, please visit the relevant Patient Advice and Complaints Team (PACT) webpage for more information on how to get in touch with PACT or the Matron's Help Phone:
We use many different ways to understand what receiving care feels like for patients, their families and carers. At LUHFT, we want to listen and capture feedback from individuals and the wider community to develop and improve the services we provide.
Our vision is to ensure that the patient, carer and family voice are central to all the we do at the Trust.
Following engagement with patients, families, carers and staff, the following priorities and objectives for patient experience and engagement were agreed and detailed in the 2021-24 Trust Quality and Safety Strategy:
To contact the Patient Experience & Engagement Team, email email@example.com
At the Trust, we recognise the value and importance of carers and want to support carers when a patient is admitted into hospital. The Carer Passport is a way of identifying a carer and provides an opportunity for the hospital to outline their offer of support. The Carer Passport enables a conversation to take place between ward staff and the carer about how the carer may wish to continue providing assistance such as helping at mealtimes or with personal care. There is never an obligation to do this as for some carers a hospital admission may provide some time to take a breath and recharge the batteries but for some continuing to provide care is what they want to do. Importantly, identifying the carer means that where appropriate the carer can be involved in discussions about the patient/cared for person’s treatment and care plan providing valuable information to the hospital team.
The Carer Passport has been developed with 13 Trusts across the Region, Carer organisations, carers and patients.
Speak to the Ward Manager where your relative is cared for to discuss how the Passport can best support you.