Get in touch

The hospital has one switchboard for calls relating to any of its services: 

0151 525 5980

Address:

Trust Headquarters, Executive Offices
Aintree University Hospital NHS Foundation Trust 
Lower Lane
Fazakerley
Liverpool
L9 7AL

Contacting Aintree about your appointment or treatment 

If you are a patient in the care of one of our departments, you should be provided with appropriate contact numbers to enquire about your appointments.

If you haven't got a contact name and telephone number for the person or department you need to contact, please call the switchboard. 

Complaints, Comments and Concerns  

Speak to our Patient Advice and Complaints Team either by visiting the helpdesk located near to the main entrance of the hospital or by calling 0151 529 3287/2400.

Further information about our Patient Advice and Complaints Team can be found here 

The hospitals switchboard for calls relating to any of our services: 

0151 706 2000

For Outpatient follow up appointments, please call 0151 706 5555

Before contacting us, check the following options to make sure you're in the right place:

• If you are looking for contact details for a consultant, you can find these in our consultant directory here.
• If your enquiry is about your obtaining your medical records, you can find more information on how to do this here.

If you have a general query, click here.

If you have a concern / complaint, click here.

If you have a compliment for staff, click here.

Our switchboard number is 0151 706 2000.

Our appointment line is 0151 706 5555 or you can click here to change it.

If you have a complaint or concern, please visit the relevant Patient Advice and Complaints Team (PACT) webpage for more information on how to get in touch with PACT or the Matron's Help Phone:

• Aintree University Hospital
• Royal Liverpool University Hospital and Broadgreen Hospital

We use many different ways to understand what receiving care feels like for patients, their families and carers. At LUHFT, we want to listen and capture feedback from individuals and the wider community to develop and improve the services we provide.

Our vision is to ensure that the patient, carer and family voice are central to all the we do at the Trust.

Following engagement with patients, families, carers and staff, the following priorities and objectives for patient experience and engagement were agreed and detailed in the 2021-24 Trust Quality and Safety Strategy:

• Patient and Family Centred Care - ensuring that the patient, carer and relative voice is central to all our services
• Working together – developing relationships with patients, carers and relatives to influence and shape the care they receive in the co-production of services and quality improvements
• Inclusion and Diversity - comprehensive engagement with patients and communities who are often unrepresented to promote inclusion and accessibility with representation from a diversity of patients, carers and their families.
• Patient and Staff Experience - working in partnership with staff and patients to drive improved outcomes and experiences for patients and staff.
• Digital innovation - ensuring that digital innovations and technologies can be harnessed to enhance patient experience, self-management of long-term conditions and patient autonomy and that patients at risk of digital exclusion are supported to ensure that they are not disadvantaged.

To contact the Patient Experience & Engagement Team, email patientexperience@liverpoolft.nhs.uk

Carers

At the Trust, we recognise the value and importance of carers and want to support carers when a patient is admitted into hospital. The Carer Passport is a way of identifying a carer and provides an opportunity for the hospital to outline their offer of support. The Carer Passport enables a conversation to take place between ward staff and the carer about how the carer may wish to continue providing assistance such as helping at mealtimes or with personal care. There is never an obligation to do this as for some carers a hospital admission may provide some time to take a breath and recharge the batteries but for some continuing to provide care is what they want to do. Importantly, identifying the carer means that where appropriate the carer can be involved in discussions about the patient/cared for person’s treatment and care plan providing valuable information to the hospital team.

The Carer Passport has been developed with 13 Trusts across the Region, Carer organisations, carers and patients.

Speak to the Ward Manager where your relative is cared for to discuss how the Passport can best support you.