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On this page you can find our how to get in touch with our communications team for press enquiries

Press information

 

Media Enquiries

All media must request permission to film/photograph on our hospital sites and will be accompanied by a member of the press office while on the hospital site.

We have a wide range of leading clinicians at the Trust who can provide expert comment on a variety of health matters such as infectious diseases, sexual health, eye health, dental health, stroke, kidney transplant, end of life care, clinical research and a wide range of cancers. If you would like to arrange an interview with any of our clinicians this must be arranged through the press office. We provide a responsive service and will endeavour to support your requirements and deadlines as best we can.

If you have an enquiry concerning patients and services at Aintree Hospital, please contact:

trust.communications@aintree.nhs.uk

or call 0151 529 8149 / 0151 529 4639. Out of hours, call 0151 525 5980 and ask for the general manager on call.

If you have an enquiry concerning patients and services at the Royal Liverpool University Hospital, Liverpool University Dental Hospital or Broadgreen Hospital contact:

communications@rlbuht.nhs.uk

or call 0151 706 5489 / 0151 706 5584 / 0151 706 4286. Out of hours, please call our switchboard on 0151 706 2000 and ask for the Duty Manager.

If your enquiry concerns the merged Trust, rather than an issue relating to a specific hospital site, please email communications@rlbuht.nhs.uk or trust.communications@aintree.nhs.uk

 

Condition checks

If you are a member of the media and wish to request an update on a patient's condition, then you will need to phone the team and have the patient's full name and date of birth and/or first line of their address.

We will be unable to locate patients without this information. We will not give any information to the media without the consent of the patient or the patient's next of kin.

 

Filming requests

We have supported many high profile TV documentary series including BBC2’s Hospital, BBC3's Junior Doctors, The Discovery Channel's Bugs, Bites and Parasites as well as BBC Panorama.

We have also accommodated filming for TV drama series on our sites. If you would like to speak to a member of the team regarding filming, please contact us as above.

 

Social media

We monitor social media activity between 8.30am and 5pm Monday to Friday. We will always do our best to get back to anyone who contacts us as quickly as possible – our aim is within 24 hours. There may be times when we tweet and respond outside of the hours above – usually during events.

We won’t be able to answer clinical or medical questions via our social media sites but we will signpost people to where to get information, advice or support. If you have feedback for us, then we will respond to your comments. If you have a complaint, we will direct message you for details and ask our customer relations team to respond to you.