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Supporting patients and families

During this time, we understand how difficult it is to be unable to visit loved ones in hospital and the significant impact that this can have. Our Family Liaison Service is here to help you keep in touch throughout the COVID-19 pandemic, and can provide support to our patients, their relatives and carers in a number of ways.

How to contact the Family Liaison Service

The team can be contacted via our Family Liaison Service Hub between 8.30am-5pm, Monday to Friday, and 9am-3pm Saturday and Sunday.

 You can contact them on:


What the Family Liaison Service can support with:

Support or advice

The Family Liaison Service can be a point of contact for relatives and carers to enquire about patients on wards. With a patient’s consent, we can share relevant medical information about them with their next of kin. For patients who cannot give consent, we will only relay relevant medical information to the person we have recorded as next of kin. We ask that any other family or friends seek information about patients from their next of kin.

Virtual visiting

Where possible, we encourage that patients remain in contact with family and friends directly through mobile phone, video calls like FaceTime and via social media. However our Family Liaison Service is here to help when this is not possible and can assist in virtual visiting for patients on our wards.

Knitted hearts initiative

A small knitted heart can be given to the patient, and they can nominate a friend or family member to receive a matching heart. This heart will then be packaged and sent by the patient’s loved one with their personalised message and card.

Sharing messages

Messages can be relayed between patients and your loved ones. For those at home, a message template to be shared can be downloaded at the bottom of this page and emailed to our team. If patients want to relay messages to their loved ones, we can help support them with this.

If you would like to add a scanned photograph or maybe a younger relative’s drawing to send to your loved one, please add as an attachment to the email and we will be happy to laminate them and deliver them to your relative. We please ask you to limit this to a maximum of two attachments.

Personal property

Due to visiting restrictions, family and carers will not be allowed to enter the hospital. However, they can contact the Family Liaison Service and arrange a time to drop off certain personal possessions for patients.

For infection control purposes, during the COVID-19 escalation period, the only personal property that will be received in to the organisation are:

  • Mobile phones
  • Mobile phone chargers
  • Tablet devices
  • E-readers (e.g. Kindle)
  • Nightwear
  • Underwear
  • Clothing for discharge.

Exceptions to this list will be made for items such as glasses, dentures, hearing aids and walking aids. Other items such as food and toiletries must not be brought in for patients.


Message templates

Staff thank you

If you wish to send a message to a member of staff to thank them for their efforts in caring for you or your loved one during the COVID-19 pandemic, again you can email or relay your words directly to the team, or use and email the staff thank you template below.

Staff thank you template