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Visiting information

Until further notice, visiting is only permitted in the following exceptional circumstances:

  • Patients who are in their last week of life and receiving end of life care
  • One carer who is supporting someone with a mental health issue, cognitive impairment such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.

The Clinical Team caring for a patient will identify whether the exceptional circumstances apply for an individual patient. This may be upon admission or during an inpatient stay if a patient deteriorates and is considered to be in their last week of life.

Visitors will only be allowed to enter the hospital if this has been arranged in advance with the clinical team. Patients will not be allowed to leave the ward to meet relatives in communal areas in the hospital such as reception or café areas. 

Outpatient appointments

If you are attending an outpatient appointment, to maintain safe social distancing and reduce the risk of infection, we please ask that you attend your appointment alone. If you need to be accompanied, one carer is permitted in exceptional circumstances, but please discuss this with your care team beforehand. Any other relatives or friends will be required to wait outside of the hospital.

Visiting the Emergency Department

If you are attending one of our emergency departments, one carer is permitted to accompany a patient in exceptional circumstances. Please speak to staff on arrival for more information. Any other relatives or friends will be required to wait outside of the hospital.

The health, safety and wellbeing of our patients, communities and staff across the organisation remain our absolute priority. Thank you for your continued support and understanding at this challenging time. We will review these arrangements on a regular basis.

Supporting patients and families

We understand how difficult it is to be unable to visit loved ones in hospital at this time, and continue to encourage friends and family to use their own phones/devices to stay in touch with their family and friends. If you cannot contact your loved one directly, virtual visiting can be arranged.

Our Family Liaison Service can provide support with virtual visiting, being a point of contact for relatives and carers, and supporting with personal property. You can find out more about the Family Liaison Service here.

Personal property

Due to visiting restrictions, your family and carers will not be allowed to enter the hospital. However, they can contact the Family Liaison Service and arrange a time for your loved ones to drop off certain personal possessions.

For infection control purposes, during the COVID-19 escalation period, the only personal property that will be received in to the organisation are:

  • Mobile phones
  • Mobile phone chargers
  • Tablet devices
  • E-readers (e.g. Kindle)
  • Nightwear
  • Underwear
  • Clothing for discharge.

Exceptions to this list will be made for items such as glasses, dentures, hearing aids and walking aids. Other items such as food and toiletries must not be brought in for patients.

Relatives can contact the Family Liaison Service to arrange a time to drop off the above personal possessions.