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Visiting information

We are pleased to be able to allow limited visiting across our inpatient wards at our hospitals. Although COVID-19 infection is still present in our communities, we understand how important visits are as a source of emotional support and wellbeing for our patients. So that we can safely reintroduce visiting, visits must be pre-booked with an allocated appointment slot.

Patients may receive up to two visitors per day for up to an hour - unless there are exceptional circumstances where additional visiting is needed. This is to maintain social distancing, particularly in bay areas.

When it has been agreed with a patient that they would like a visitor, the ward will contact the named visitor and arrange a slot for them to attend the ward. The visitor’s name and contact details will be recorded by the ward to aid with relevant contact tracing requirements if needed. If you are contacted by the ward to arrange a visit, please let our staff know if you require any reasonable adjustments, such as if you need to be accompanied by a carer.

Additional visiting can be arranged in the following exceptional circumstances. Please contact the ward or department in advance to discuss appropriate arrangements:

  • A maximum of two visitors for patients who are in their last hours / days and receiving end of life care.
  • One carer who is supporting someone with a mental health issue, cognitive impairment such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.

Please note, visiting can be restricted or suspended with immediate effect if there are any concerns that safety measures have been compromised, or evidence of a spread of infection on our wards or in our communities.

If you are feeling unwell, have respiratory symptoms, have received a positive COVID-19 test result within the last 10 days, have been a contact of someone with COVID-19 within the past 10 days, or have had diarrhoea or vomiting within the past 48 hours, you must not attend, please cancel your visit and notify ward staff.

Whilst in our hospitals, ensure you continue to follow infection control guidance, and wear a face mask and any other Personal Protective Equipment (PPE) advised by staff. You must also clean your hands using soap and water before entering and leaving the ward areas. You must also maintain social distancing of at least 1 metre between staff and patients.

Visiting restrictions remain currently in place in the following areas (one carer is permitted in exceptional circumstances):

  • Emergency Departments
  • Acute Medical Units
  • Observation and Assessment Units (including Emergency Surgical - Assessment Unit)
  • Ambulatory Care Units
  • Outpatient Departments
  • Wards/bays designated for patients with COVID-19 or contacts of COVID-19 patients  

We are currently reviewing how can safely reintroduce visiting to these areas at the earliest opportunity.

Please speak to staff on arrival for more information. If you are attending an outpatient appointment and need to be accompanied, please discuss this with your care team beforehand. Any other relatives or friends will be required to wait outside of the hospital.