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Visiting FAQs

How do I book a visiting appointment slot?

Visiting appointment slots will be managed at the discretion of individual wards. We require visits to be pre-booked with an allocated appointment slot.

When it has been agreed with a patient that they would like a visitor(s), the ward will contact the named visitor(s) and arrange a slot for them to attend the ward.

Additional visiting can be arranged in the following exceptional circumstances. Please contact the ward or department in advance to discuss appropriate arrangements:

  • A maximum of two visitors for patients who are in their last hours / days and receiving end of life care
  • One carer who is supporting someone with a mental health issue, cognitive impairment such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.

How will I be kept safe whilst visiting?

To help prevent infection spreading and to ensure the safety of our patients, staff and visitors, there are a number of safety measures currently in place in our hospitals:

  • Maintaining good hand hygiene is important, and all visitors are encouraged to wash or sanitising their hands regularly whilst in our hospitals, and upon entry and exit to a ward.

  • Upon entry to our hospitals, face coverings are available but no longer essential in communal areas such as hospital corridors.

  • Visitors must also wear the appropriate Personal Protective Equipment (PPE) for the ward you are visiting. You will be guided by staff on the ward on what PPE must be worn before entering a bay or room.

  • Please walk on the left at all times in corridors and if using lifts, follow any guidance.

Can I bring in anything for the patient?

For infection control purposes, the only personal property that can be received in to the organisation are:

  • Mobile phones
  • Mobile phone chargers
  • Tablet devices
  • E-readers (e.g. Kindle)
  • Nightwear
  • Underwear
  • Clothing for discharge

Exceptions to this list will be made for items such as glasses, dentures, hearing aids and walking aids.

Visitors can bring the above items in with them if they have a pre-booked appointment slot. If no slot is booked, they will need to contact the wards directly and arrange to drop off property.

Are there other ways of staying in touch?

We know that not everyone will be able to visit their loved one in hospital. We still fully support virtual visiting and the use of phones/tablets whilst on the wards to contact friends and family, unless advised otherwise. This can be arranged directly with the wards.