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Frequently asked questions

FAQs will be updated to regularly as we begin our move:

The move has been carefully planned to ensure a safe and smooth transition for patients and families. The hospital is moving over 24-days and will be fully operational from October 21. Emergency services will continue to operate at the current throughout the move.

Plans have been in place for some time to manage capacity around surgery – meaning there should be no delays to your surgery.

Your appointment letter will tell you where your appointment is. Outpatient appointments will be at the new Royal from October 4, but some services like community clinics won’t change.

The switchboard number will stay as 0151 706 2000.

The hospital address will stay the same, but the main entrance to the hospital will now be via Mount Vernon Street, which is off Prescot Street

You can park in the Q-Park multi-storey accessible via Epworth Street, L6 1LY. Full details on how to get to the new Royal is available here.

Yes, there will be a regular circular shuttle bus service from the QPark to the new Royal, Clatterbridge Cancer Hospital and the Royal Liverpool Dental Hospital.

The patient drop-off area is located outside the main entrance, which is accessible from Mount Vernon Street. It provides access to the ground floor.

Bus services 8, 9, 10, 10A stop on Prescot Street. The 61 and 79C stop on West Derby Street. You can find more information on the Merseytravel website.

There will be a range of shops stocking food, drinks and essentials.

Patients may receive visitors between 2pm-7pm, with no appointment needed. A maximum of two visitors are allowed at the bedside at any one time. More information is available on our visiting page.

We will provide more details if there are any changes to visiting hours whilst inpatient moves take place.

There will be new check-in kiosks in our main reception. These are easy to use, however staff and volunteers will also be on hand to assist with any queries or wayfinding.

Inpatients and their families will be told directly when their ward will be moving, and any visiting arrangements for patients.   

Patients will be transferred in a route which has been carefully planned and trialled to ensure patient safety and continuance of care. 

On the day of the move, we will be assessing each patient on the ward to check they are ready to be moved across safely.  

We have a dedicated team who are supporting us, with each patient being moved off the ward one at a time.  

Our Patient Experience teams will also be holding local surveys with patients after they have been moved to gather feedback on how the move went.