Three audio and visual compatibility issues have been raised between platforms that use WebRTC, including Attend Anywhere, and Apple devices on iOS 14. Full details.
You may receive a letter or a phone call inviting you to use our video consultation service for your outpatient appointment.
Video consultations are optional; if you choose not to use this service you will be asked to attend an on-site clinic or have a telephone appointment. Depending on your treatment pathway, your appointment letter may include a blood test form or a scan appointment to be attended before your video consultation, so we can discuss the results with you.
You will receive a letter or email, and also a text message if we have your mobile number, with details of your appointment, including the date and time and the name of your virtual clinic. This shall include a URL link to your speciality waiting room to be typed or copied into the address bar at the top of the page of your web browser on your computer, tablet of phone. (Please note the URL link address should NOT be entered in the search bar).
Alternatively, you can select your speciality waiting room and access directly from the list provided in our virtual waiting rooms section of this website.
When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed.
Once signed in, please wait for our clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This may be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application
If you experience any problems while trying to connect, please view our ‘getting started’ guidance below.
Please make sure you are sitting in a private well-lit area where you will not be disturbed. You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation.
You will need to test your device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection. This can be done before you join
View our guidance leaflet to ensure your computer or device is compatible.
During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.
At the end of your video consultation, the clinician may suggest a further appointment. The next appointment may be on-site at the hospital, via telephone or by video.
After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback on your experience to help us to improve our service.
Watch the Appointments by Attend Anywhere video to find out how the service works:
Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance.
If you cannot join the video consultation at this time or you are unable to participate in a video consultation for other reasons, please contact us on the email address or phone number below, and we will then make a new appointment for you.
Monday to Friday, 8am-8pm.
Royal & Broadgreen
Email: attend.anywhere@liverpoolft.nhs.uk
Phone: 0151 282 6082
Aintree
Email: AintreeAttendAnywhere@liverpoolft.nhs.uk
Phone: 0151 529 2223