Aintree's award-winning Audiology Department is dedicated to providing a high-quality service. 

The team consists of audiologists who specialise in the assessment and treatment of hearing loss, tinnitus, vestibular (balance) disorders, Auditory Processing Disorders (APD), learning difficulties, and those who are deaf-blind.   

The department is a UKAS Improving Quality In Physiological Services (IQIPS) accredited service, this means that our diagnostic services are reviewed annually to ensure that we provide our patients with a continually high standard of care. The United Kingdom Accreditation Service (UKAS) accreditation ensures that staff who carry out your diagnostic tests are competent, and the equipment being used is safe and fit for purpose.

NHS hearing assessment and hearing aid fittings are provided free of charge. The department fits the latest digital hearing aids as well as specialist devices such as BI-CROS/CROS hearing aids, frequency compression aids and tinnitus aids programmed to the individual needs of the patient. 

Our audiologists specialise in the management of tinnitus and hyperacusis. The team offers advice and support to individuals experiencing troublesome tinnitus and provide access to Aintree Tinnitus Support Group. 

The department provides services at Aintree University Hospital as well as at community centres in Bootle (May Logan Health Centre) and Kirkby (St Chads Health Centre). 
Liverpool University Hospitals also provides audiology services at Broadgreen Hospital.

A domiciliary service is available for patients who are housebound and unable to come into the department or community clinics – this can be accessed via referral from your GP.

  • For patients who are new to the service, please see your GP for an onwards referral to the Aintree Audiology Department
  • For patients who currently use devices fitted by the Audiology team at Aintree, please contact the department directly using the contact information listed 
  • GPs can refer patients who are deemed totally housebound for domiciliary visits

Audiology Department - Clinic 4,  Elective Care Centre, Longmoor Lane, Liverpool, L9 7AL

May Logan Healthy Living Centre - 294 Knowsley Rd, Bootle, L20 5DQ

St Chad’s Health Centre -132 St Chad's Dr, Liverpool, L32 8RE

Tinnitus Support Group

Aintree's Audiology Department runs a monthly Tinnitus Support Group.

The group meets on the first Wednesday of each month (except January and August) and is open to patients and their significant others 

Everyone is welcome to attend the Tinnitus Support Group – you do not need to be a patient of Aintree to attend.

The Aintree Tinnitus Support Group is rated ‘Gold standard’ and is registered with Tinnitus UK.

For further details, phone Audiology on 0151 529 0328.

This service is for hearing aids provided by Aintree University Hospital.

Same day drop off repairs – weekdays before 10.30am.

The department offers a same day drop off hearing aid repair service – weekdays before 10.30am. No appointment is needed for this service.

Hearing aids can be brought to the drop off service before 10.30am and will be ready for collection after 12pm only at:

Audiology Department
1st floor Elective Care Centre (ECC)
Aintree University Hospital
Longmoor Lane
L9 7AL

Hearing aids brought after this time will be ready for collection the following working day.

This is a service provided Monday to Fridays, excluding Bank Holidays.

Face to face repair appointments (15-minute slot).

An appointment must be booked in advance for this service, either by phone or email. Appointments are held at:

  • Audiology Department - Clinic 4, 1st floor, ECC, Aintree University Hospital, Longmoor Lane, L9 7AL
  • May Logan Centre - 294 Knowsley Road, Bootle, L20 5DQ
  • St Chads Centre - St Chads Drive, Kirkby, L32 8RT

Postal services

Contact the Audiology office telephone or email if you would like batteries or tubes for your hearing aids to be sent by post.

You may post your hearing aids to us in a secure package to be repaired. Please include your name, address and state the fault with your hearing aid.

Please send to:

Audiology Department
1st floor Elective Care Centre
Aintree Hospital University
Longmoor Lane
L9 7AL

The hearing aids will be repaired and posted back to you.

Tinnitus Support Group

The Audiology Department at Aintree runs a monthly Tinnitus Support Group.

The group meets on the first Wednesday of each month (except January and August) and is open to patients and their loved ones. 

Everyone is welcome to attend the Tinnitus Support Group – you do not need to be a patient of Aintree to attend.

The Aintree Tinnitus Support Group is registered and has been rated as a ‘Gold standard’ support group by Tinnitus UK.

For further details, you can call Audiology on 0151 529 0328 or email

Assistive listening devices

People with a hearing loss can find that they still struggle to hear in certain situations despite wearing hearing aids. There are many organisations that can provide devices and support to help you with these problems regardless of your level of hearing loss.

Your local social services may be able help provide assistive listening devices or help towards the cost of it. Contact details can be found below:

Liverpool Environmental Aids Department

Merseyside Society for Deaf People
Queens Drive Retail Park, West Derby
Liverpool, L13 0DJ

Sefton Sensory Impairment Team

Merton house
7th floor, Stanley Road
Bootle, L20 3UU
Telephone: 0151 934 4909.

Knowsley Access Team

7th floor, Municipal Buildings
Archway Road
Huyton, L36 6YU
Telephone: 0151 443 2600
Web Form: Visit the Knowsley Council website

Access to Work

The Access to Work Programme is intended to help disabled people obtain employment, keep existing employment, or become self employed by meeting part, or all of the costs of the additional support that some disabled people require to continue in work.

The types of devices you may need in work include:

  • Loop systems
  • Text phones
  • FM systems

For help with communication aids in work you can speak to your line manager. Contact Access to Work via your local Job Centre Plus or go online: or

Other useful links: