You may receive a letter or a phone call inviting you to use our video consultation service for your outpatient appointment.
Video consultations can save you time and money as you will not need to travel to one of our hospitals. The service may also benefit you if you find it difficult to travel to hospital, or feel more comfortable talking about your health in your own home.
Video consultations are optional; if you choose not to use this service you will be asked to attend an on-site clinic or have a telephone appointment. Depending on your treatment pathway, your appointment letter may include a blood test form or a scan appointment to be attended before your video consultation, so we can discuss the results with you.
You will receive a letter or email, and also a text message if we have your mobile number, with details of your appointment, including the date and time and the name of your virtual clinic.
If this is the first time you are attending a video consultation, we recommend you check and test your equipment in advance. You can practice joining the virtual waiting room at any time.
If you experience any problems while trying to connect, please view our ‘getting started’ guidance below.
Please make sure you are sitting in a private well-lit area where you will not be disturbed.
You will need to test your device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection.
View our guidance leaflet to ensure your computer or device is compatible.
When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit’ to proceed to your virtual waiting room.
You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation.
Once signed in, please wait for our clinician to greet you. Occasionally there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens the consultant will aim to send you a message via the application.
During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.
At the end of your video consultation, the clinician may suggest a further appointment. The next appointment may be on-site at the hospital, via telephone or by video. Either the clinician will agree a date and time with you or a member of our administrative team will contact you by phone in the next few days.
After you disconnect the video call, you will be asked to complete a questionnaire. We very much appreciate you spending the time to provide feedback on your experience to help us to improve our service.
Following your appointment we will send a letter with the outcome of the consultation to you and to your GP.
We’re currently using the video technology Attend Anywhere.
Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter.
The video platform will not take a recording of your consultation.
Personal details entered at the start of video consultation will be deleted at the end of the call.
Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance.
If you cannot join the video consultation at this time or you are unable to participate in a video consultation for other reasons, please contact us on the email address or phone number below, and we will then make a new appointment for you.
Monday to Friday, 8am-8pm.
Phone: 0151 706 3669
Phone: 0151 529 2223